Terugbetalingsbeleid

Updated as of 8/11/2024. 

We take pride in providing high-quality products, but we understand that sometimes things don't go as expected. Please read our returns and refunds policy carefully. 

1. Replacements and Refunds for Defective Products 
If your product arrives damaged or defective, we’re happy to offer a replacement free of charge. Please contact us within 7 days of receiving your order with the following:

• Proof of purchase (order number)
• Photos of the defective or damaged product

Once we’ve assessed the issue, we’ll arrange for a replacement to be sent to you at no additional cost. Please send all photos & your order number to hello@aegeaskin.com. 

2. Satisfaction Guarantee 
We want you to love your new tan! If for any reason you're not satisfied with your purchase, please contact us within 7 days of receiving your order. While we do not typically offer refunds for non-defective products, we are committed to customer satisfaction and will consider refunds on a case-by-case basis for extreme situations.

To request a refund, you will need to provide: 

• Proof of purchase 
• A strong description of why you are dissatisfied with the product 

Please send the above to hello@aegeaskin.com. 

3. Conditions for Returns
We do not accept returns under any circumstances. 

4. How to Contact Us
Please reach out to our customer service team at hello@aegeaskin.com with the required information, and we’ll get back to you as soon as possible.  

5. Refund Processing
If your refund is approved, we will process it within 7-10 business days. The refund will be issued to the original payment method used during purchase. 

BY PLACING A PURCHASE WITH US, YOU AGREE TO THESE TERMS.